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Return Policy

Thanks for chosing .com

At .com we are earnestly not content until you are. We are fully confident you will be pleased with your product and the speed and quality of service. .com is not only sale but also service. As a handbags wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.

    We accept returns for exchange for the following reasons:
  1. Shipping errors
  2. Damaged goods


    How to exchange/return products:
  1. Simply email us . within 7 business days of arrival your request.
  2. In this Email, please provide the following information:
    1. Your full name and address
    2. the Order Number
    3. the date the product was received.
    4. the list of items to be exchanged (name and reference number).
    5. The reason why you would like to return your items.
  3. Upon receipt of your return request, our Customer Service Department will provide you with a RMA (Return Merchandise Agreement) and RMA number. This RMA number should be referred to for any further correspondence inherent to this return.
  4. Upon receipt of this RMA, please ship back the items listed on the RMA to the indicated return address.
  5. Please email us with a tracking number of your return.
  6. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.


Please kindly noted that:
For the size problem, like the bag is smaller or bigger than I throught.
And for the dimension error , like less 2 cm or more 5cm,
It is not returnable, but can exchange.
And the buyer should undertake the Return postage.


For other reason return,
Like the item is not like as I throught,
The buyer should ship back the item to us,
And the shipping fee should be paid by buyer.
When we received the item,
We will charge 15% OFF as handle fee,
And refund the rest of payment to you within 5 business days.

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